This nearly always means the payment has arrived but Telore has not connected it to the invoice yet.
Check the payment has arrived
Open the account it was paid into and look for the transaction. If it is not there, the account may not have synced yet — payments can take a day to appear depending on the provider.
Check the amount
A partial payment, or one reduced by a transfer fee, will not match automatically because the figures differ. You can match it by hand and record the difference.
Match it yourself
Open the transaction, choose Match to invoice, and pick the right one. Telore marks the invoice paid and posts the accounting entries.
This is guidance, not advice. Telore is software, not an accountancy practice. Tax figures in Telore are estimates based on what you have recorded, and anything filed goes through the official HMRC and Companies House services, subject to their acceptance. For a decision that turns on your own circumstances, speak to an accountant.
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