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Ask us anything about Telore
Whether it is how something works, what a figure is made of, or whether Telore suits your company at all — write it down and send it. A person reads every message.
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Four boxes. You do not need an account, and there is nothing to install first.
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These are the questions people write in about most. Each guide is a short read in plain English, and an answer now beats an answer tomorrow.
How much Corporation Tax will my company owe?
How the profit is worked out, which rate applies, and why the payment deadline arrives three months before the filing one.Can I put this through the company?
The wholly and exclusively rule, with real examples of what usually passes and what does not.Can I move over part-way through my year?
Yes. Pick a start date, bring in your opening position, and keep the old records until that year is filed.What can Telore see in my bank account?
Transactions and balances, over an encrypted connection. Telore cannot move, withdraw or send your money, and the connection is yours to end.An invoice was paid but still shows as unpaid
What to check when a payment has not matched itself to the invoice it settles.Prefer to send an email?
Write to us directly. It reaches the same place as the form, and you can attach a screenshot if that is easier than describing the problem.
support@telore.comAfter you press send
What actually happens next
No queue position, and no message telling you how important your enquiry is.
It reaches the people who build Telore
Messages arrive in our own support inbox, not an outsourced help desk. The team that wrote the software reads them.
A person writes back
Normally within one working day, Monday to Friday, UK time. If something needs looking into properly, we say so rather than going quiet.
Your details stay yours
Your name and email address are used to answer you. Asking a question does not put you on a mailing list.
Where the line is. Telore is accounting software, not an accountancy practice. We can explain how the software works and how a figure was arrived at, but we cannot give tax advice about your own company. There is no phone line yet — this form and support@telore.com are the two ways to reach us.
Telore launches in 2027. Want to hear when you can sign up? Get notified at launch