Telore sends email because somebody is using an accounting product and something has happened that they need to know about. This page says exactly what that means, and what we do when mail is unwanted.
A transactional message follows something the recipient did, or concerns records they are responsible for. Telore sends: email address verification; password resets; security notices such as a password being changed; account notices such as a team invitation; invoices and quotes a company sends to its own customers; payment notifications; reminders about invoices that are due or overdue; reminders about statutory accounting and filing deadlines; and replies to people who write to support. Those are the categories, and every message the product sends is one of them.
Every address Telore holds arrived one of two ways: somebody typed it to create their own account, or a customer of ours entered it as a contact of their business so that their own invoices could be sent to it. We have never purchased, rented, scraped or exchanged an email list, and we never will.
There is no bulk send in this product. Nothing goes to a list of people who did not ask for it, and there is no mechanism by which a stranger can be added to one.
If we introduce marketing email, it requires its own consent: a clearly labelled, unticked box at sign-up, kept apart from accepting the terms. Refusing it changes nothing about the service and does not affect the account, security and billing messages above, which are part of running the account rather than something to opt into. Every marketing message carries a one-press unsubscribe, and unsubscribing takes effect immediately.
Our sending provider reports what happened to every message. When an address hard bounces — the mailbox does not exist — it is suppressed and Telore stops sending to it entirely, because nothing can be delivered there. When somebody reports a message as spam, that address is removed from anything they are entitled to refuse. The two are handled differently on purpose: a spam report is not a reason to stop somebody resetting their own password, and a dead mailbox is a reason to stop writing altogether.
If you receive email from Telore that you did not expect, write to support@telore.com and we will look into it. Include the full message headers if you can — they name the message, which is what lets us find it. We treat a report as a request to stop sending, and we act on it whether or not it arrives as a formal complaint.
Mail is sent by Telore Ltd, company number 17458232, registered office Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Delivery is carried out by MailerSend, in the European Union. Messages are authenticated with SPF and DKIM for the sending domain so that a receiving server can verify they really came from us.
End of this document · Last updated 14 October 2026
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